We know that you care about how your personal information is handled and appreciate your trust in Levisell to handle this information responsibly and carefully. This privacy policy describes how we collect and process your personal information through the Levisell websites and devices, products, services, online and physical stores, and applications that refer to this privacy policy (collectively, “Levisell Services”).
Responsible Party Levisell Europe, located at Schliemannstr. 24, 10437 Berlin, is responsible for all personal information collected and processed by Levisell.
What personal information does Levisell collect from customers? We collect your personal information to provide and continuously improve products and services.
We collect the following categories of personal information:
Information you provide to us: We collect and store all information you provide to us in connection with Levisell Services. You may choose not to provide certain information, which may prevent you from using many of the Levisell Services.
Automatic information: Once you use Levisell Services, we automatically collect and store certain information, including your interactions with content and services available through Levisell Services. Among other things, we use “cookies” and other unique identifiers, and we obtain certain information as soon as your web browser or device accesses Levisell Services and other content provided by or on behalf of Levisell on other websites.
Information from other sources: Occasionally, we also use information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and make your next purchase easier.
For what purposes does Levisell process your personal information? We process your personal information to operate, provide, and improve the Levisell Services we offer to our customers. These purposes include:
Purchase and delivery of products and services: We use your personal information to accept and process orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers.
Providing, troubleshooting, and improving Levisell Services: We use your personal information to provide features, analyze performance, troubleshoot, and improve the usability and effectiveness of Levisell Services.
Recommendations and personalization: We use your personal information to recommend features, products, and services that may interest you, to understand your preferences, and to personalize your experience with Levisell Services.
Providing voice, image, and camera services: When you use our voice, image, and camera services, we process your voice input, images, videos, and other personal information to respond to your requests, deliver the desired service, and enhance our Levisell Services offerings.
Advertising: We use information such as your interactions with Levisell websites, content, or services to display interest-based ads for features, products, and services that may interest you. We do not use information that personally identifies you for interest-based advertising.
Fraud prevention and credit risk: We process personal information to prevent or detect fraud and abuse, protecting the security of our customers, Levisell, and third parties. We may also use scoring methods to assess and manage credit risks.
Compliance with legal obligations: In certain cases, we collect and use your personal information to fulfill our legal obligations. For example, we collect information from sellers regarding their location and bank account information for identity verification and other purposes.
Communication with you: We use your personal information to communicate with you through various channels (e.g., phone, email, chat) regarding Levisell Services.
Purposes for which we seek your consent: We may ask for your consent to process your personal information for a specific purpose, which we will inform you about. If you consent to the processing of your personal information for a particular purpose, you can withdraw your consent at any time, and we will cease processing your information for that purpose.
What about cookies and other identifiers? We use cookies and similar technologies to enhance your shopping experience, deliver our services, understand how customers use our services and make improvements, and display advertising. Certain authorized third parties also use these technologies in connection with our ads. For more information about cookies and how we use them, please read our cookie notice. You can manage your cookie settings here.
Does Levisell share personal information? Information about our customers is a crucial part of our business. However, it is not part of our business to sell our customers' personal information. We only share personal information about customers to the extent described below and solely with Levisell and subsidiaries controlled by Levisell that are either subject to this privacy policy or implement measures that provide at least as much protection as those described in this privacy policy:
Transactions with third parties: We provide you with services, products, apps, or skills made available by third parties for use on or through Levisell Services. For example, you may order third-party products through our stores, download third-party apps from our app store, and activate third-party skills through our voice service. In some cases, we provide services or sell product lines in collaboration with third parties, such as co-branded credit cards. You will always know if a third party is involved in transactions and whether we will share personal information related to those transactions with that partner.
Third-party service providers: We engage other companies and individuals to perform tasks on our behalf. Examples include fulfilling orders for products and services, delivering packages, sending letters or emails, maintaining our customer lists, analyzing our databases, assisting with marketing efforts, providing search results and links (including paid listings and links), processing payments (credit card, direct debit, and invoice purchases), delivering content, assessing and managing credit risks, and customer service. These third-party service providers have access to personal information needed to perform their tasks. However, they may not use it for other purposes. Additionally, they are required to treat the information in accordance with this privacy policy and applicable data protection laws.
Transfer of business interests: As we continually develop our business, we may sell or acquire other businesses or services. In such transactions, customer information is typically transferred along with the part of the business being transferred. However, this information will continue to be subject to the previously existing privacy policies (except where the customer explicitly agrees to different terms). In the unlikely event that Levisell as a whole or significant parts of it are sold, personal information will be shared with the buyer.
Protection of Levisell and third parties: We disclose customer accounts and personal information about customers when we are legally required to do so or when such disclosure is necessary to enforce our terms and conditions or other agreements, or to protect the rights of Levisell as well as the rights of our customers and third parties. This includes data exchange with companies for the prevention and mitigation of abuse and credit card fraud. In all other cases, we will inform you when personal information is to be shared with third parties, giving you the opportunity to decide not to share your information with that third party.
Data transfer to countries outside the European Economic Area: When sharing personal information with third parties in countries outside the European Economic Area (EEA), we always ensure that the transfer of information is done in accordance with this privacy policy and applicable data protection laws. We rely on the adequacy decisions of the European Commission or use standard contractual clauses published by the European Commission (you can request a copy of these contracts from Levisell customer service).
How secure is information about me? In developing our systems and devices, we prioritize your security and privacy.
To protect the security of your personal information during transmission, we use encryption protocols and software. When dealing with credit cards, we follow the Payment Card Industry Data Security Standard (PCI DSS). We maintain physical, electronic, and procedural security measures related to the collection, storage, and disclosure of our customers' personal information. These security measures include asking you to verify your identity before disclosing personal information. Our devices offer security features to protect against unauthorized access and data loss. You can control and configure these features according to your needs. Click here for more information on managing your device's security settings.
It is important for you to protect against unauthorized access to your password, computers, devices, and apps. We recommend using a unique password for your Levisell account that you do not use for other online accounts. If you share your computer with others, be sure to log out after each session. For more information on how to log out.
What about advertising? Third-party advertising and links to other websites: Levisell Services include advertising from third parties and links to other websites and apps. Third parties who are advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising on Levisell Europe, including interest-based ads, please visit our internet advertising notice page. Here, you can adjust your advertising settings.
Use of third-party advertising services: We provide advertising companies with information that allows them to deliver more useful and relevant Levisell ads to you and measure their effectiveness. However, we never share your name or other information that directly identifies you. Instead, we use an advertising identifier like a cookie, device identifier, or code generated through irreversible cryptography from other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising ID and data about that transaction so that you do not receive ads inviting you to download the app again.
While we do not share details about your shopping behavior, such as purchases, product views, or searches, with advertising companies, we may provide them with an advertising identifier and an estimate of the ad values they show you on our behalf, allowing them to display more effective Levisell ads to you. Some advertising companies also use this information to show you relevant ads from other advertisers.
What information can I view? You can view your information in the “My Account